With all the stories of horrible airline practices lately, it's important to remember - there are ways to survive! When it comes to traveling, there is always something that could go wrong. One of the places this happens the most is in the airport and with airlines... I mean I have had some horrible interactions with some awful airlines, but that is for another post. I spent MONTHS trying to figure out a flight situation that ended up without a resolution. I'm actually on the flight right now (I wouldn't recommend a third party site for international flights long story short) - UGH! For now, I want to share advice that these awesome travel bloggers have for you. They have dealt with airlines and delays in airports first hand! I know you'll love these stories and the advice they have for you on dealing with airlines and airports.
HUGE shout out to all the bloggers who shared their stories with me. Their stories are seriously crazy! Enjoy them so and hopefully you learn something from them too!
Delayed as a Queen with Jet Airways
Ellis of Backpack Adventures
When I showed my boarding card tough, the steward looked rather difficult and asked me to sit down in a corner. Every 10 minutes someone would come to tell me not to worry. First they said they will get me on this plane, but the next time they already told me they would try to get me on the plane and then the plane left without me.
Rather upset and stressed they took me to an office and explained that they assumed I would not make it with my delayed flight from Amsterdam and gave my seat to someone else. I got my ticket refunded and was flying business class the next day. For the night they put me up in the Radisson with free dinner, breakfast and lunch. This delay could not have a better end.
Advice: Don't stressed and upset, sometimes a delay can have a great ending!
Freezing in Doha
However, due to the new management I had to arrange all my pending things as soon as I arrived to Doha and not in October. This meant that I would be losing my flight to Greece, I would have to arrange a place to stay, I had to pay 2000 euros for the house and I had to stay in Doha for at least 10 days, in the middle of the summer to arrange everything. No way!!!
So my only choice was to stay in Doha airport for 20 hours until my flight to Greece and not exit the Doha airport. Which means, I did not have all my things with me and I did not have enough cash money due to my card problem. But I had no choice...
As a transit passenger for 20 hours I was entitled for a hotel room in Doha, the problem was that I had to have exit permit to re enter the airpot! Oh yes! Regarding the hotel airport, it was full and I could not get to the lounge area. Moreover, there was no blanket available. Pretty fab right???
The first 4-5 hours passed quickly, discovering the airport, eating, drinking and surfing on the internet. After those hours, I got bored, as its really a small airport and not much to do. Around 10 at night, most of the shops start closing up and the nightmare starts....
The temperature in Doha airport is freaking cold!!!!! Remind you, that I just had with me only summer clothes and no jacket at all, except one pashmina. Everything was on my transit luggage and a few of them in Doha. I was also wearing summer shoes and not sports / warm ones. I had more 15 hours to go so I start walking and walking and keep walking around, until I get warm. But in vain! I could not get warm. After a while I start keeping visiting the stores for hot drinks. I think during my transit I had around 8 drinks, until I ran out of cash.
When I arrive in Athens where my friend comes to pick my up, I have my luggage in front of me where I have lain over it and honestly I could not even speak or walk. I was still under freezing condition. That night I slept for more that 12 hours...
I barely survived that night in Doha's freezing airport.
Advice: ALWAYS ALWAYS ALWAYS take warm clothes with you, no matter what. You never know what will happen and for how long you will stuck in the airport. Especially if you are in Doha airport. Oh and keep cash money with you, do not spent everything up to the last cent.
Booking the Wrong Flight
Adam and I were flying from St. Louis back to D.C. and had a layover in Atlanta. For weeks he had been asking, "what time do I need to drop you off at the airport"? As the stubborn woman I am, I would shrug him off and say, "we can check later". So during our layover, two days before I am supposed to leave for Houston, Adam asks me again to check my flight. I finally obliged and when I went to my email I had an email from Southwest that read "check-in for your flight tomorrow", I thought to myself, "well that cannot be right, my flight is in two days".
WRONG! I quickly learned that I rebooked my flight a day early. Prices to change my flight were astronomical. Frantically, I called Southwest only to be placed on hold for 40 minutes. We had boarded the plane when I finally reached someone only for them to tell me they needed to transfer me to someone else. So during my hour and a half flight I was panicking. I was literally scheduled to leave for this wrong flight in 6 hours and I was still in the air.
When we landed I did the only thing I could think of - I went to Southwest's baggage claim. A woman named Lana, asked if we needed help and I almost cried telling her my situation. The first words out of her mouth were, "I can change that flight for you with no charge". I said, "What! You can"? We ended up going to the ticketing desk only to find that it was locked out and she couldn't change my flight. Lana did not take no for an answer - thank goodness. She said the computers would open at 4:15am and she would change my flight then. We exchanged numbers and I gave her a tip as a thank you, along with a hug as I almost broke down in tears.
I waited for her phone call at home, but it never came. So I called her, no answer. I called again, no answer. The third time I called I left a voicemail. At this moment I started to freak out again and called Southwest on Adam's phone. They quickly picked up, but did not give me the answer I wanted to hear. They said it would cost me $300 extra to change my flight even though I told them Lana was changing it for free. This woman was not budging, but low and behold Lana called me on my cell!
Lana came through!!!! She told me she changed my flight, but it was not a direct flight anymore - I didn't care! She apologized for not calling sooner, she got tied up with something, but told me she always keeps her word. Yes Lana, yes you do! She told me that sometimes you just need the right person.
I truly got lucky in this situation and let me tell you.... I learned my lesson, I am no longer going to be stubborn and check my flight two days beforehand! I'll check it immediately and weeks before my departure. Thank you Lana!
Advice: Always check your flight far in advance so that you are prepared for your flight! If you have a problem, try talking with someone in person for faster responses.
When Your Flight Gets Cancelled
Ketki from Explore with Ecokats
I cannot forget, even if I try hard that this happened on one of my favorite destinations and I never wanted anything to be screwed with this one atleast – Paris! 2 years ago..
My husband and I landed at Charles de Gualle airport, Paris from Schipol, Amsterdam. Excitedly waiting for our baggage to arrive so that we can go around sight seeing as per our very limited 3 day itinerary. The baggage belt stopped and our worst fears came true when our luggage did not come through. We were told that since our connecting flight time from Munich was less, our luggage could not be loaded. We were promised to be delivered our luggage the same night by 8pm. It was 10 am when all this happened.
Long story short, we did our sight seeing and even climbed the Eiffel tower with travel clothes. Our bags arrived 24 hours later at 12 noon next day.
Fast forward on last day we were taking a flight out from Paris to Berlin – flight time 1:30pm. We reached well in time 11:30 am since this was a domestic flight in schengen country. At the check in counter we were informed by Lufthansa that our flight has been cancelled due to Air Traffic Controllers strike. We were not informed on email, call or SMS. After a lot of argument (for almost 90 minutes) they arranged to accommodate us on next flight at 1:30pm. By this it was 1pm and the boarding was complete. After discussing with managers and higher authorities we were finally given food coupons and flight tickets to Berlin by a flight at 8:30pm. We spent the entire day at the airport doing absolutely nothing (well only relishing those yummy macaroons).
Advice: Keep trying when you experience an issue and hopefully they will be able to accommodate you.
Delays Become Missed Connections
Advice: Always bring clean underwear in your hand luggage.
Damaged Plane Means Big Delays
Kris from Nomad by Trade
I had a unique flight delay on Spirit Airlines recently. We boarded ahead of schedule and pulled away from the gate right on time. It had been snowing all day in Denver, so the plane had to be deiced before we could take off.
Suddenly we felt a big jolt and the plane swung side to side. There were no announcements from the crew, but I could tell something was wrong. Eventually the captain announced that one of the deicers had clipped our left wing and maintenance had determined that we couldn't fly. After well over an hour delay, we got clearance to drive back to another gate and all deplaned.
It was a late evening flight, so there was no way to get home that night. Spirit wouldn't rebook anyone on another airline until the flight was officially canceled, which management wouldn't do. The plane held almost 200 passengers, and all we could do was stand in line waiting for the announcement to come.
I would've killed for a portable power pack for my phone, whose battery was rapidly draining as I contacted my boyfriend and my boss and searched for alternative flight options. I had my charger with me, but leaving the line to plug it in would've resulted in me being the last one to get rebooked, and I was holding fast to my number 5 spot in line. My phone ended up having to be plugged into my laptop, and since the USB charge only works when the laptop is on, I couldn't shut the lid, so I just stood there holding onto my laptop for over an hour.
Advice: Always bring a portable power pack when you travel. You never know when you'll need it.
These stories of delays, cancellations, and miss-bookings are terrible, but hopefully also helpful. Mistakes and mishaps can help us all on our next trips! We can't always avoid this craziness, but being prepared to deal with them is a whole other issue. Hopefully these stories can help you face your next travel blunder. Have you had to deal with a terrible airline before? Have advice for others? Would love to hear your stories below!